ReviewTrackers, the award-winning customer feedback software that helps businesses transform the customer experience, announces its integration with Healthgrades, the leading online platform that helps consumers find a doctor.
Through this partnership, ReviewTrackers customers can aggregate, view, and respond to Healthgrades reviews within the ReviewTrackers platform. This elevates the reputation management experience by allowing teams to easily triage, respond, and analyze each piece of patient feedback for every doctor in your organization.
“Implementing online reputation management is vital to the long-term success of any healthcare organization,” said ReviewTrackers Vice President of Partnerships,` Mark Cain. “The insights leveraged to improve any healthcare organization comes through regularly monitoring feedback, gathering new reviews, and responding to patients directly through ReviewTrackers. This integration with Healthgrades allows teams to deploy experience strategies that delight patients, improve internal operations, and outrank major competitors.”
Acquiring and responding to patient feedback is a valuable asset to the success of any healthcare organization. Software Advice data shows 94% of patients use online reviews to find a new provider. However, a ReviewTrackers online reputation analysis report shows that only an average of 3 reviews are submitted monthly.
With this latest integration, healthcare organizations can easily create processes that yield a higher volume of patient reviews. Tapping into this collection of feedback with customer experience analytics can yield powerful insights that any healthcare group can use to improve the overall experience and foster loyal patients in the long run.
About Healthgrades
Healthgrades.com is the leading marketplace connecting patients and providers, and is dedicated to empowering stronger and more meaningful connections between patients and their healthcare providers. Healthgrades helps millions of consumers find and connect with the right doctor, right hospital, and right care. Healthgrades make healthcare more accessible and transparent for consumers by differentiating providers on the basis of patient satisfaction, physician experience and hospital outcomes. For more information visit healthgrades.com
About ReviewTrackers
ReviewTrackers empowers over 175,000+ business locations to understand their customers better through advanced review and customer feedback technology. ReviewTrackers solutions allow for analyzing, amplifying, and maximizing customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections with customers. Follow ReviewTrackers on LinkedIn or Twitter to get updates on their product and company.
