ReviewTrackers, the award-winning customer feedback software that helps businesses transform the customer experience, announces its partnership with Trustpilot, the leading global reviews platform.
Through this partnership, in-app responding is now available on the ReviewTrackers platform to Trustpilot customers. Brands are now able to view, manage, and respond to their reviews from Trustpilot on the ReviewTrackers dashboard, providing comprehensive review insights that can enhance customer loyalty.
“Partnering with ReviewTrackers helps our customers engage with their clients in the most streamlined manner,” says Trustpilot’s Head of Enterprise and Global Partnerships Peter Simpson. “Our partnership enables brands to efficiently manage and respond to their Trustpilot reviews within ReviewTrackers’ platform. Responding to customer feedback is not only essential to a business’s reputation; it also affects how other consumers view your brand. Our integration empowers businesses to enhance their offering, earn trust, and establish social proof so that they may attract new business and retain their customers.”
94% of consumers say an online review convinced them to avoid a business. By centralizing reviews and managing an online reputation, businesses can keep track of what customers are saying about their experiences and show further engagement with consumers with review responses. Through this process, a business can increase brand loyalty, reduce customer churn, and boost customer acquisition efforts for the long run.
“Our partnership integration with Trustpilot simplifies the entire online review management process for our mutual customers,” says ReviewTrackers CEO Chris Campbell. “In-app responding to Trustpilot reviews within the ReviewTrackers dashboard helps businesses to save time, respond faster to customer needs and gain customer loyalty. Responding to reviews shows that brands are listening to their customers and prioritizing their experiences, boosting overall brand reputation.”
About Trustpilot
Trustpilot was founded in 2007 with a vision to create an independent currency of trust.
We are a digital platform that brings businesses and consumers together to foster trust and inspire collaboration. We are free to use, open to everybody, and built on transparency.
Trustpilot hosts reviews to help consumers shop with confidence, and deliver rich insights to help businesses improve the experience they offer. The more consumers use our platform and share their own opinions; the richer the insights we offer businesses; and the more opportunities they have to earn the trust of consumers, from all around the world.
Over 120 million consumer reviews of businesses and products relating to over 530,000 domains have been posted on Trustpilot and those numbers are growing by more than one review per second.
Trustpilot has over 700 employees and is headquartered in Copenhagen, with operations in London, Edinburgh, New York, Denver, Melbourne, Berlin, and Vilnius.
About ReviewTrackers
ReviewTrackers empowers over 175,000+ business locations to understand their customers better through advanced review and customer feedback technology. ReviewTrackers solutions allow for analyzing, amplifying, and maximizing customer feedback to accelerate customer acquisition and improve customer retention while driving more authentic connections with customers. Follow ReviewTrackers on LinkedIn or Twitter to get updates on the product and company.
