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Consumers trust online reviews in the absence of personal recommendations made by friends and family.

Additional helpful resources

Powerful Examples of How to Respond to Negative Reviews

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Understanding Customer Experience Management: What It Is and How to Get Started

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Reputation Management: The Complete Guide

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53% of consumers expect businesses to respond to negative reviews within 7 days.

ReviewTrackers

94% of consumers say they have avoided a business after reading a negative review.

ReviewTrackers